Question 1

What is a textpack file?

Accepted Answer

The Textpack format is part of the TextBundle standard ([http://textbundle.org/](http://textbundle.org/)). It's a container that allows you to store markdown documents together with images as a single file.

This is a zip file, containing a markdown file with all the images used in the document.

If you don't have an application that supports this format, you can simply extract the file with any data compression application. For example:

```
unzip example.textpack
```
```
Archive:  example.textpack
   creating: Textbundle Example.textbundle/
  inflating: Textbundle Example.textbundle/text.markdown  
  inflating: Textbundle Example.textbundle/info.json  
   creating: Textbundle Example.textbundle/assets/
  inflating: Textbundle Example.textbundle/assets/textbundle.png 
```

Textpack also includes a standard to transfer additional information - to open up new possibilites for future integration.

Question 2

How to start using Keepmark? (Quick start guide)

Accepted Answer

You will find a short guide how to get started with Keepmark in the attached video.

Question 3

Does the free trial have any limitations?

Accepted Answer

Yes. The Trial version is limited to 20 indexed tasks and 20 indexed documents. The limit is for a single repository. There is no limit on the number of repositories.

The limitation defines maximum number of indexed documents. When the limit is reached, the **files are not deleted**  - it simply does not appear in the Keepmark, even though it is physically in this repository.

Adding files over the defined limit may cause that newly added/created files will not be visible in the repository.

### Why are there such limitations?

It seemed to me to be the best and easiest way to limit the full functionality of the application for the purpose of presenting its features, without introducing additional mechanisms to the application that somehow reduce the privacy of users who have paid for the Keepmark's license (e.g. by verifying the license online at application startup).

Question 4

How to use Tasks module?

Accepted Answer

See attached video to see how to use Tasks Module in Keepmak.

Question 5

Who is selling this software?

Accepted Answer

I am the author of Keepmark, but the sales process is handled by [FastSpring](https://fastspring.com/). The company charges a certain fee for each sale, but it's also a great convenience for me because I don't have to deal with detecting the country of sale of the service and accounting for VAT on my own.

I'm creating this software as registered business activity. My company's data is:
```
Codeset Tomasz Chudyk
Modelarska 28/55
40-142 Katowice, Poland
NIP/VAT: PL 5482434661
```

Question 6

How to configure workspace synchronization?

Accepted Answer

You will find a short guide how to configure workspace synchronization in the attached video.

Question 7

How To Request A Refund?

Accepted Answer

If the application has not met your expectations, you can ask for a refund. You have **14 days** from the date of purchase to do this. To request a refund, write to me at [admin@keepmark.io](mailto:admin@keepmark.io). I will try to make the return within a few hours after receiving the message.

It will be very helpful if you write to me what caused the request for refund. This will allow me to know which aspects of the application I should focus on while developing it.

After the time to refund has expired, you will receive a second (unlimited) license by email. You can find out more about this in [Why did I get the second key?](/faqs/why-did-i-get-the-second-key)

Question 8

On how many devices can I use the purchased license?

Accepted Answer

There is no limit for number of devices to run Keepmark for a single license.

I use up to 4 computers in my day-to-day life and I don't like licenses limited to the number of devices, so I do not limit my software in this way :).

The license is assigned to a given email address and you can easily use it on all your computers.

Question 9

Why did I get the second key?

Accepted Answer

The two-key mechanism is related to the refund policy. After purchasing the application you have 14 days to ask for a refund, but with the application I want to deliver the keys that do not require additional verification on the Internet. The only solution is to provide a time-limited key, which after the expiry of the refund period will be transformed into an unlimited key.

When you make a purchase, 2 keys are generated. The first of them - a 30-day one - is sent to you when you buy the application. The second becomes active after 2 weeks from the date of purchase. It is then sent automatically, to the email address provided when making the purchase.

If the application has access to the Internet and sees that the first 30-day key slowly expires (or has expired), then at the start of the application the unlimited key is downloaded.

Question 10

How to configure email account?

Accepted Answer

See attached video to see how to configure email account in Keepmark.