Question 1

Why did I get the second key?

Accepted Answer

The two-key mechanism is related to the refund policy. After purchasing the application you have 14 days to ask for a refund, but with the application I want to deliver the keys that do not require additional verification on the Internet. The only solution is to provide a time-limited key, which after the expiry of the refund period will be transformed into an unlimited key.

When you make a purchase, 2 keys are generated. The first of them - a 30-day one - is sent to you when you buy the application. The second becomes active after 2 weeks from the date of purchase. It is then sent automatically, to the email address provided when making the purchase.

If the application has access to the Internet and sees that the first 30-day key slowly expires (or has expired), then at the start of the application the unlimited key is downloaded.

Question 2

How to configure email account?

Accepted Answer

See attached video to see how to configure email account in Keepmark.

Question 3

Does the free trial have any limitations?

Accepted Answer

Yes. The Trial version is limited to 20 indexed tasks and 20 indexed documents. The limit is for a single repository. There is no limit on the number of repositories.

The limitation defines maximum number of indexed documents. When the limit is reached, the files are not deleted - it simply does not appear in the Keepmark, even though it is physically in this repository.

Adding files over the defined limit may cause that newly added/created files will not be visible in the repository.

Why are there such limitations?

It seemed to me to be the best and easiest way to limit the full functionality of the application for the purpose of presenting its features, without introducing additional mechanisms to the application that somehow reduce the privacy of users who have paid for the Keepmark's license (e.g. by verifying the license online at application startup).

Question 4

What files Keepmark supports?

Accepted Answer

Keepmark can store any files that are on your computer. Moreover, it previews many popular document formats, allowing you to view them without having to open them in a dedicated application.

Keepmark allows you to preview, among others:

PDF
DOC/DOCX/ODT
XLS/XLSX/ODS
PPTX/PPT
HTML
Text files: txt/xml/json/yaml/sql/...
Markdown/Textpack (in edit mode)
EML
Images: PNG/GIF/JPG/SVG/BMP
Audio: MP3/WAV/OGG
Video: MP4/MPG

Keepmark also has support for encrypted files:

GPG/PGP
AES

Question 5

Where can I download Keepmark?

Accepted Answer

A link to the files for Windows/Linux/Mac will be sent immediately to the email address provided after submitting the form on the home page.

Why?

Although Keepmark is a software that cares about user privacy, I would like to know how many people use and are interested in my application. Having you provide an email address tells me that, for you, Keepmark seems like a software that will help fulfill some of your needs. It will also allow me to inform you of future releases or special promotions as they come up.

However, if you are not interested in Keepmark after downloading, you can unsubscribe from the newsletter at any time - I will no longer store your email address in that case.

Question 6

On how many devices can I use the purchased license?

Accepted Answer

There is no limit for number of devices to run Keepmark for a single license.

I use up to 4 computers in my day-to-day life and I don't like licenses limited to the number of devices, so I do not limit my software in this way :).

The license is assigned to a given email address and you can easily use it on all your computers.

Question 7

How To Request A Refund?

Accepted Answer

If the application has not met your expectations, you can ask for a refund. You have 14 days from the date of purchase to do this. To request a refund, write to me at admin@keepmark.io. I will try to make the return within a few hours after receiving the message.

It will be very helpful if you write to me what caused the request for refund. This will allow me to know which aspects of the application I should focus on while developing it.

After the time to refund has expired, you will receive a second (unlimited) license by email. You can find out more about this in Why did I get the second key?

Question 8

Does Keepmark have a mobile app?

Accepted Answer

No. Currently Keepmark is a desktop application only. However, documents are stored in a user-accessible form and can be synchronized with mobile devices, e.g., using services like Drobox or the WebDav protocol.

Unlike most currently available services, Keepmark does not store your files on their servers. The data is yours and it is up to you to decide if you want to store it in the cloud and which one to choose.

If you want to create notes on your phone you can use one of the markdown editors available for your phone (e.g. Markor for Android) and store the files in a folder syncronized with Keepmark.

However, I do not exclude that in the future there could be a mobile application that would make it easier to work with documents on such devices.

Work with activity feed

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/KbDfhq67ZM/resources/CTkJA2jwzm/working-with-activity-feed.png (Work with activity feed)

(1) - Here you can see latest activity in Workspace (from newest to oldest)
(2) - You can switch do "daily" view, where you can explore activities for selected date.
(3) - If documents or tasks are present, the link to it has a blue color - you can click it to quick open selected document
(4) - some links may be inactive (gray) - in this case documents weren't found in repository, so you can't click it.
(5) - You can log your custom events that happens during your work day (use shift+enter to add new line to note). Then you can switch do "daily view" (2) and for example report your custom events on daily team meetings.
(6) - You can also edit or remove your custom events.

Question 10

Who is selling this software?

Accepted Answer

I am the author of Keepmark, but the sales process is handled by FastSpring. The company charges a certain fee for each sale, but it's also a great convenience for me because I don't have to deal with detecting the country of sale of the service and accounting for VAT on my own.

I'm creating this software as registered business activity. My company's data is: